Terms & Policies
Last updated: 31 July 2026
Welcome to My Fitness Space, operated by Saniour Ltd.
These Terms & Policies form part of your agreement with My Fitness Space. By purchasing a Single Session, Daily Pass, Weekly Pass, Exclusive Monthly Membership, Performance Coaching, applying as a Coaching Partner, or using our facilities, you agree to these Terms & Policies.
- General
My Fitness Space is operated by Saniour Ltd.
These Terms & Policies apply to all users of the facility, including but not limited to:
- Single Session users
- Daily Pass users
- Weekly Pass users
- Exclusive Monthly Members
- Performance Coaching Members
- Approved Coaching Partners
- Hotel Guests
- Guests
My Fitness Space may update these Terms & Policies from time to time. The latest version will always be available through our website or booking platform.
Any changes will apply prospectively and will not affect purchases already completed unless required by law.
- Eligibility
Users must be at least 18 years of age, unless accompanied by or otherwise authorised by My Fitness Space.
By using the facilities, you confirm that:
- The information you provide is accurate and complete.
- You are physically able to participate in exercise.
- You will comply with these Terms & Policies and all facility rules.
- Access & Bookings
Access to My Fitness Space is available only through a valid booking or membership.
Users are responsible for ensuring they have a valid booking before entering the facility.
Bookings and memberships are personal and non-transferable.
Sharing access credentials or allowing another person to use your account, booking or membership is strictly prohibited.
Standard training sessions are currently 60 minutes, unless otherwise displayed on the booking platform.
Users must leave the facility promptly at the end of their booked session to allow the next session to begin.
My Fitness Space reserves the right to suspend or terminate access where misuse of the booking or access system occurs.
- Session & Facility Rules
To help maintain a safe and enjoyable training environment, users must:
- Return all equipment to its designated location after use.
- Clean equipment after use using the products provided.
- Wear appropriate sportswear and clean athletic footwear.
- Respect other users, staff and the facility.
- Use equipment only for its intended purpose.
- Follow any instructions provided by staff or authorised personnel.
The following are prohibited:
- Food inside the training area.
- Smoking, vaping or the use of illegal substances.
- Training while under the influence of alcohol or any substance that may impair judgement or safety.
- Excessive noise, abusive language or behaviour that disturbs other users.
- Any conduct that may damage equipment or compromise safety.
- Fair Booking Policy
Exclusive Monthly Memberships provide flexible booking access.
To ensure fair availability for all users, My Fitness Space reserves the right to investigate and manage repeated misuse of the booking system, including but not limited to:
- Repeated no-shows.
- Excessive speculative bookings.
- Repeated late cancellations.
- Booking sessions without the genuine intention of attending.
- Any behaviour that unreasonably restricts availability for other users.
Where misuse occurs, My Fitness Space may cancel bookings, temporarily restrict booking privileges, suspend membership or terminate access.
- Coaching Partners
Only coaches approved by My Fitness Space may provide coaching services within the facility.
Approved Coaching Partners must comply with all operational policies and maintain appropriate professional standards.
Unauthorised personal training or commercial coaching within the facility is strictly prohibited.
- Hotel Guests
Hotel guests may purchase the products specifically available to hotel guests.
Hotel guests may also purchase any standard products available to the public.
All hotel guest access remains subject to these Terms & Policies.
- Health, Safety & Unsupervised Access
My Fitness Space may operate without staff or coaches being physically present.
Users are responsible for exercising safely and only using equipment they understand how to operate.
Users must immediately report any damaged or unsafe equipment.
In the event of an emergency, users should contact the appropriate emergency services where necessary and notify My Fitness Space as soon as reasonably possible.
Emergency exits and safety equipment must not be obstructed.
Use of the facility may also require acceptance of any applicable Health Declaration, Waiver, Membership Agreement or Coaching Agreement.
My Fitness Space reserves the right to refuse access to, or remove, anyone whose behaviour may compromise safety or negatively affect the experience of others.
- Personal Belongings
Users are solely responsible for their personal belongings.
My Fitness Space accepts no responsibility for the loss, theft or damage of personal property unless required by applicable law.
Users may be held responsible for damage caused to equipment or facilities through intentional, reckless or improper use.
- CCTV
CCTV operates in selected areas of the facility for security, safety and crime prevention purposes.
CCTV is operated in accordance with applicable data protection legislation and our Privacy Policy.
- Membership Suspension & Termination
My Fitness Space may suspend or terminate access immediately where a user:
- Breaches these Terms & Policies.
- Behaves aggressively, abusively or inappropriately.
- Intentionally or recklessly damages equipment or facilities.
- Provides false information.
- Shares access credentials or allows another person to use their account.
Where access is terminated due to a breach of these Terms & Policies, no refund will be provided except where required by applicable law.
- Fees & Payments
All prices are displayed in Euros (€).
Payment must be completed before access is granted.
Future prices may change without prior notice.
Price changes will not affect purchases already completed or the current paid billing period.
Recurring memberships or coaching subscriptions will renew automatically where stated at the time of purchase until cancelled by the member.
- Cancellations & Refunds
Single Session
Bookings may be cancelled through the booking platform up to 30 minutes before the scheduled session.
Eligible cancellations will be refunded to the original payment method.
Refunds are normally processed within 5–7 business days, depending on the customer’s payment provider.
Bookings cancelled less than 30 minutes before the scheduled session, failure to attend, or refusal of entry due to a breach of these Terms & Policies may result in the loss of the session without refund.
If My Fitness Space cancels a booked session and cannot reasonably provide an alternative, the customer will receive either a replacement booking, account credit or refund.
Daily Pass & Weekly Pass
Daily Passes and Weekly Passes are non-refundable once activated.
Cancelling individual session bookings does not extend the validity period of the pass or entitle the user to a refund.
Exclusive Monthly Membership
Membership fees are non-refundable once payment has been processed, except where required by applicable law.
Cancelling a membership prevents future renewals only.
Access continues until the end of the current paid billing period.
Performance Coaching
Performance Coaching fees are non-refundable once payment has been processed, except where required by applicable law.
Cancelling coaching prevents future renewals where applicable but does not entitle the member to a refund for the current billing period.
Nothing in this section limits any mandatory cancellation, withdrawal or refund rights available under applicable consumer law.
- Personal Data
Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
- Intellectual Property
All branding, logos, website content, photographs, graphics and materials remain the property of My Fitness Space or their respective owners.
They may not be copied, reproduced, distributed or used without prior written permission.
- Changes to Services
My Fitness Space reserves the right to:
- Modify operating hours.
- Change equipment.
- Adjust booking schedules.
- Introduce, modify or remove services.
- Temporarily close areas for maintenance, repairs or operational reasons.
Whenever reasonably possible, advance notice will be provided.
- Force Majeure
My Fitness Space shall not be liable for interruptions or temporary closure resulting from events beyond its reasonable control, including but not limited to natural disasters, government action, public health emergencies, utility failures or other unforeseen circumstances.
Where services cannot reasonably be provided for an extended period, My Fitness Space may offer an alternative arrangement, account credit or other remedy where required by applicable law.
- Liability
Participation in physical exercise involves inherent risks.
Users are responsible for exercising within their own capabilities and following all safety instructions.
Nothing in these Terms & Policies excludes or limits any liability that cannot legally be excluded under applicable law.
- Governing Law
These Terms & Policies are governed by the laws of the Republic of Cyprus.
Nothing in these Terms & Policies limits any mandatory consumer rights available under applicable law.
- Contact Us
If you have any questions regarding these Terms & Policies, please contact:
Saniour Ltd
My Fitness Space
Email: info@mfs.cy
Telephone: +357 24 694 694